Sent to the wrong network

What to do when a deposit went to the right address on the wrong chain.

This is the one mistake that actually happens, so it has its own page and its own path through support.

The short version

The money is not lost. It is sitting at the same address on the chain you actually sent it on. Ace Up can recover it by hand, and does. It takes days rather than minutes, because a person has to do it.

What to do

1. Do not send anything else

   A second wrong deposit doubles the work and does not speed anything up.

2. Message support with two facts

   Open /support in the bot and choose the wrong-network path. Support needs:

   • which network you actually sent on
   • the transaction hash

   Those two things are enough. Without them nothing can start.

3. Wait

   Recovery is manual. You will be told when it is done. Chasing it does not make it faster, and support will tell you plainly if the particular case is not recoverable.

What counts as the wrong network

What you sent	What happens
An SPL token or wrapped SOL to your Solana address	Not credited. It is a different asset at your address. Recoverable by hand.
SOL to your ETH address, or the reverse	The address formats differ between the two chains, so this is normally caught by your own wallet before it sends.

How to not do it again

The deposit screen prints the chain ID and links the explorer for exactly this reason. Before you send:

• Check your wallet’s network selector says the same chain the deposit screen says.

Chains and networks

Every network detail in one place, including what to type if you are adding the chain manually.